Tickets for all events can be booked either online, over the phone, or in person at our Box Office on Gordon Street.
To book tickets online, you will first need to create an online account. This is so that we are able to send you your ticket and process your payment.
After you have created your account, all you need to do is add your chosen tickets to your basket and continue to the checkout when you are ready.
If you have any difficulty booking tickets, or processing your payment online please call our team on 020 3108 1000 and we’ll be happy to support.
Payments
Card payments can be made online, over the phone or in person at our Box Office. Please note that we do not accept American Express.
If you wish to pay by invoice, or purchase order, you will need to contact us on [email protected]. We will then reserve your ticket down to secure you space while we wait for the payment to be received.
If you are paying by Purchase Order, you will need to arrange for us to be set up as a supplier on your system. Please note that our service is hosted by Students' Union UCL, so payments cannot be made directly to UCL as they are separate financial systems.
Ticket pricing and discounts
For many events there may be different ticket prices available. For some events, tickets are automatically discounted provided you meet certain criteria. This may include booking multiple tickets, working for a particular organisation, or using a discount code.
The prices shown will discount at the checkout stage, but will not update on the main booking page or ticket selection page.
If you have been given a discount code, this can be applied at multiple points in the booking process. If the code you have been given is not working, you can contact our team for advice.
Refunds & Exchanges
For most events, we do not offer refunds unless an event is cancelled or materially changed. However, for some events refunds may be considered on a case by case basis.
If we are unable to offer a refund, we can still attempt to re-sell your tickets. Your name will be added to our re-sales list, and if an event sells out we will then be able to re-sell your tickets to anybody who may be on the waiting list
Additional Information
For many events, you may be asked for additional information such as employer, job title, affiliation. This information will be shared directly with the event organiser.
When creating your account, you will also need to provide an email address and phone number. This is required only for the purposes of discussing your booking and not for any marketing.
Ticket Protection
When life gets in the way and you miss the show, we've got you covered.
We're pleased to be working with Secure My Booking to offer ticket protection across many of our events.
Safeguard your tickets against accidents, illness, severe weather, rail strikes and more.
Simply add refund protection to your booking and checkout with peace of mind.
Find out about the full range of cover in Secure My Booking's T&Cs.
Ticket protection is not always offered for events using Gordon Street Ticketing.
E-Tickets
As part of our work to be more sustainable, we have committed to reducing the amount of physical tickets we print. We offer E-Tickets across all our productions, both over the phone and in person at the Box Office.
If you do not have an email address, or are otherwise unable to receive an E-Ticket, we are still able to print a physical ticket for you to collect from the Box Office.
Terms & Conditions
When booking tickets for our events, you are agreeing to our Terms & Conditions.
A few highlights of these are below:
- The management reserves the right to refuse admission.
- The management reserves the right to amend or alter the programme as necessary as a result of unforeseen circumstances.
- Tickets cannot be exchanged or or money refunded.
- Tickets are not to be re-sold for profit.
- Latecomers may be refused admission.
- All attendees will be subject to, and should be made themselves aware of, additional venue rules
Please note, these terms apply to events at the Bloomsbury Theatre, companies using UCL Event Ticketing for external events may have slightly different terms around returns and exchanges.
Data Protection
We collect data on customers whilst taking bookings for events and other products. We take the security of our customer’s data very seriously and we would like to emphasise the following points regarding the use of your data.
This is in addition to our compliance with Students’ Union UCL’s data protection and privacy policy, and UCL's Information Security Policy.
- At the time of booking customers are asked if they would like to receive information from the venue regarding upcoming events and activities. No direct marketing activity is undertaken to those requesting not to receive contact.
- We will use customer data stored for mailings advertising events taking place at the venue and elsewhere.
- Third Party and UCL departmental organisers of events at our venue will sometimes be provided with data relating to customers for the events that they organised. In these situations, the third party organiser or UCL department will be expected to follow the same rules as the theatre.
- All marketing emails sent to previous customers and subscription lists will contain information on how to remove that email address from our database.
Whilst every effort is made to protect the security of your data we acknowledge that mistakes are sometimes made. If you would like to discuss our data protection policies further email [email protected].